Refund policy

Return & Refund Policy – Believe Honey

At Believe Honey, customer satisfaction and product quality are our priorities. We take great care in harvesting, handling, packaging and delivering our honey to ensure it reaches you in good condition.

Please read our Return & Refund Policy before placing an order.

1. Return Policy

As honey is a food product, we generally do not accept returns or exchanges for products that have been opened, used or partially consumed, for hygiene and food safety reasons.

However, we will assist you if you receive:

A damaged product.
A leaking or broken honey jar.
An incorrect product or quantity.
A product that is defective or not as described.

Eligible complaints will be reviewed and resolved appropriately.

2. Damaged or Leaking Products

If your order arrives damaged, broken or leaking:

Please inform us within 48 hours of receiving the order.
Share your order number.
Provide clear photographs or an unboxing video showing the damaged product and packaging.

After reviewing the complaint, we may arrange a replacement or issue a refund, depending on the situation.

3. Incorrect Products

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange the appropriate replacement or refund without charging you for the incorrect delivery.

4. Refund Policy

Refunds may be provided in the following situations:

The product received is damaged or broken.
The product has leaked during transportation.
An incorrect product has been delivered.
The order cannot be fulfilled by us.
Other valid issues are confirmed after review.

Once your refund request is approved:

Refunds will generally be initiated within 5–7 business days.
Refunds will be processed through the original payment method wherever possible.
The time taken for the amount to reflect in your account may depend on your bank or payment provider.

5. Non-Returnable Products

For food safety and hygiene reasons, we generally do not accept returns in the following cases:

Products that have been opened or used.
Products that have been partially consumed.
Products returned without a valid reason.
Products damaged due to improper storage or handling after delivery.

These exclusions do not affect your rights under applicable consumer protection laws.

6. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests may be accepted before the order is dispatched.
Once the order has been dispatched, cancellation may not be possible.
Approved cancellations of prepaid orders will be refunded to the original payment method.

7. How to Request a Return or Refund

To report an issue or request a refund, please contact us with: