Shipping policy

Shipping Policy – Believe Honey

At Believe Honey, we take care to pack and deliver our honey safely from our beehives to your home. We aim to provide a smooth, reliable and convenient delivery experience for every customer.

1. Order Processing

  • Orders are generally processed within 1–2 business days after successful payment or order confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next working day.
  • During festivals, high-demand periods or unforeseen circumstances, processing may take additional time.
  • Once your order is dispatched, you will receive shipping and tracking details, wherever available.

2. Shipping & Delivery Time

  • We aim to deliver orders within 3–7 business days after dispatch, depending on the delivery location.
  • Deliveries to remote locations may take longer.
  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays or other circumstances beyond our control.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout before payment.
  • Any free shipping offers will be clearly communicated on our website or promotional campaigns.

4. Order Tracking

Once your order is shipped, tracking information will be shared through SMS, WhatsApp or email, wherever available.

You can use the tracking details to check your shipment status.

5. Packaging & Product Safety

We take care to pack our honey securely to minimize the risk of leakage, breakage or damage during transportation.

If you receive a damaged, leaking or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number.
  • Clear photographs or an unboxing video showing the issue.
  • A brief description of the problem.

We will review your complaint and assist you with an appropriate resolution.

6. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping details, including their complete address, PIN code and contact number.

If an order is returned due to an incorrect address, unavailable recipient or repeated failed delivery attempts, additional shipping charges may apply for reshipment.

7. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery period or appears to be lost in transit, please contact us. We will coordinate with the courier partner to investigate and help resolve the issue.

8. Contact Us

For shipping-related questions or assistance, please contact:

Believe Honey

Website: https://www.believehoney.in

Please mention your order number when contacting us so we can assist you faster.

From Our Beehives to Your Home! 🐝🍯